Tailored staff improvement through the design and delivery of highly engaging Training and Development programmes which specialise in enhancing the core capabilities for highly effective Sales, Operations and Customer Service teams.
Sessions will be designed to use a blended learning approach catering to all learning styles with delivery methods heavily weighted towards individual/group participation to maximise the retention of new information and skills. We will make it memorable by chunking the delivery as evidence shows our brains process and retain smaller bits of information far more effectively.
In all our programmes we foster good quality discussion and debate and always bring the customer ‘virtually’ into the room to understand how they think and feel and to make them at the heart of everything we do.
We will seek experimental learning with all attendees to do try something new once back in the work place, even if it’s something small to help create that difference.
Post reviews and feedback will be carried out and shared following all our programmes to ensure that objectives have been met and for us to keep improving what we do.