Our Services

Project Management

Utilising the appropriate elements of PRINCE2 and MSP, Dragonhead can support and guide your projects to a realisation of your benefits. Experienced in Waterfall and Agile, we believe that every project is different, although it is always important to identify the correct team, and remember that communication remains the backbone to successful projects.

Programme & Portfolio Management

We work alongside our Clients to ensure their suite of projects progress using appropriate project management techniques, as well as ensuring stakeholders, milestones and inter-project dependencies are managed. Supported by the diversity of our experience, we offer techniques and approaches to aid you in delivering successful projects and programmes.

Business Analysis

With the core fundamental of a project being the analysis, requirements and process, understanding these are the elements from which Dragonhead has evolved. Our Business Analysts demonstrate the ability to understand a company’s processes and activities, and the skill in knowing which questions to ask, and how to extract the information necessary to remove the risk of assumptions.

3rd Party Management

Whether you are a supplier of services, or a customer who is reliant on your supplier to deliver, Dragonhead can support you in identifying, selecting and implementing and managing your third parties. If you require third party support through the use of outsourcing, we have knowledge of supplier management, to ensure that the correct framework and infrastructure are in place, to deliver the expected benefits.

PMO

Successful change management, and investment in projects and programmes is integral to an organisation’s success. However, many still struggle to achieve success with their projects. We believe that implementing a PMO that is closely aligned to the corporate culture, will help boost efficiency and success by standardising techniques, instilling discipline and providing management information.

CRM

Customer Relationship Management is a key component of a business. The ability to competently and actively engage with a customer for a positive outcome is a vital driver to success. We have an experienced team who can provide advice on establishing the correctly sized solution for our clients, preventing them from drowning beneath unnecessary infrastructure and processes.

Change Management

Change management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. We help clients identify what they want to achieve, why, and how they will know that the change has been achieved? We can then help deliver the change and manage the impact on your people, processes and technology.

Continuous Improvement

Businesses evolve and develop over time, sometimes losing sight of their original goal, other times needing the support and injection of new ideas to fully realise their potential. Dragonhead is able to provide the strategic and tactical experience required to enable your business to reach its current objectives and beyond.

Customer Journeys

Providing a customer centric experience is vital to retaining and attracting customers. At Dragonhead we use various methodologies to help review and enhance your customer journeys, ensuring your customers and clients experience an outstanding service when interacting with you.